Terms of service

Last updated 7 October 2026. These terms are the agreement between you and Renamery, a service run by The Pocket App Company, Chicago, Illinois. By starting a name change you agree to them.

Please read the arbitration section (section 11): it affects how disputes are resolved and waives class actions. You can opt out of arbitration within 30 days.

1. What Renamery does

• Builds a plan to change your surname with the companies and agencies you pick, after a marriage or divorce.
• Writes the letters, and fills in forms for you to check and sign.
• Sends the signed letters, by email, fax or posted letter, to companies that accept a request that way, and follows up once when a reply is late.
• Researches companies it has not seen before, and re-plans when a company turns a request down.
• Tells you, one thing at a time, what only you can do: for example a Social Security office visit, the DMV, or a passport application.
• If you choose them: calls companies for you and waits on hold, sends letters from your own email address, and fills in company websites through the browser add-on. See section 5.

2. What Renamery does not do

• Give legal advice or act as your lawyer. We are not a law firm. Read the disclaimer.
• Act for any government. We are not connected to the Social Security Administration, the US Department of State, any DMV or any other government office.
• Touch government websites or pay government fees. You do government steps yourself and pay any fee directly to the agency. In California and North Carolina we show you exactly what to write on government forms, and you fill them in yourself.
• Handle your Social Security number or your passwords.
• Promise that any company or agency will accept a request, or how long it will take.

3. Price and payment

• The price is $149 per name change for a plan of up to 25 accounts (Core), or $249 for 26 to 60 accounts (Plus), paid once through Stripe. It is shown before you pay. No letter is sent until you have paid. If you add accounts to a paid Core plan so that it passes 25, we ask for the difference to Plus before sending more.
• Each plan includes a set amount of posted letters, call minutes, company look-ups and questions, shown on your plan page. When one is used up, a room pack ($49) adds more; nothing is bought without your tap. A plan holds at most 60 accounts.
• Government fees (for example for a new license or passport) are never included. You pay them directly to the agency.
• We deliver your signed request and show you proof of delivery on your plan page. The company's decision and how fast it answers are theirs; replies go to you, not to us.
• Refunds: full refund any time before we send or prepare anything for you (the first letter, form or call). After that, no refund, because the work has started. When a reply is late we re-send free by another route or call the company for you; that, not a refund, is the remedy once sending has started. To ask for a refund, email us.

4. Your part

• You are 18 or older, and you are the person whose name is changing.
• Everything you give us is true, and the certificate and ID you upload are genuine and yours.
• You read every letter and form before you sign it. The AI can make mistakes; if something is wrong, do not sign it.
• You do the steps that must be done by you in person or by your own hand, and you keep us told of the results where the plan asks.
• You keep your sign-in email private. Anyone who can open it can open your case.
• Assumption of risk: you choose which requests to send and you check every form and letter before it goes out.

5. Acting in your name

• Letters. When you sign, you authorize us, as your agent, to place your signature on the requests shown on your plan and to send each one to the company it names, plus one follow-up. Letters go out in your name, sent by us as your agent. You give this authorization by ticking the box on the signature page, which lists every company we will write to, how each request travels, and what is attached; your ID goes only to a company that asks for it. You can stop any request that has not been sent yet by marking it Skip.
• Electronic signature. You agree to sign electronically. You can withdraw that at any time by clearing your signature; companies that require ink get a printed letter for you to sign by hand.
• Calls. When you tap "Call for me", we place an automated call to the company. The computer voice says it is automated, says who we are, and tells the person who answers that it is connecting the account holder. We never pretend to be you; you do the talking.
• Your email (optional). If you connect Gmail or Outlook with send-only permission, or iCloud Mail with an app-specific password, we send your signed letters from your address. You can remove the permission at any time in your Google, Microsoft or Apple account.
• Browser add-on autopilot (optional). In your own browser, on company sites where you are signed in, the add-on fills in your new name and presses Save for you. It never acts on government (.gov) sites and never sees your passwords. You can switch it off or remove the add-on at any time.

6. Acceptable use

You may not use Renamery to change a name for fraud, to hide from debts, courts or the law, to pretend to be someone else, or to send anything false. You may not try to break, overload or copy the service.

7. Stopping and ending

• You can stop at any time. "Delete this name change and my photos" on your plan deletes your case and files at once. Letters already sent cannot be called back. The privacy policy says what is kept.
• We can stop working on, or close, a case that breaks these terms, and we tell you why by email.
• If we ever close Renamery, we tell you by email first and delete your data as the privacy policy says.

8. No warranty

The service is provided "AS IS" and "AS AVAILABLE", without any warranty of any kind, express or implied. We give no warranty of merchantability, fitness for a particular purpose, accuracy, or that any company or agency will accept a request. We work carefully from published rules and from what earlier customers experienced, but a company can change its rules without telling anyone, and the AI can be wrong. We do not promise that the service is free of errors, always available, or that any request will be accepted or done by any date.

9. Limit of liability

• To the fullest extent the law allows, Renamery and its owner are not responsible for any loss or harm of any kind that comes from using the service: rejected or delayed requests, mistakes in forms or letters, fees charged by agencies or companies, missed deadlines, travel, lost documents, or anything a company or agency does.
• We are never responsible for indirect, incidental, special, consequential or punitive damages (for example lost time, lost wages or profits, or the cost of a second trip), even if we were told they might happen.
• If, despite this, we are found responsible, the most we will ever owe you in total is the amount you paid us (or $0 if you paid nothing).
• Some states do not allow some of these limits; in those states they apply only as far as the law allows. Nothing here limits liability that cannot be limited by law, such as for fraud or intentional harm.
• If you live in North Carolina, sections 8 and 9 do not apply to you, because North Carolina law does not allow them for this kind of service.

10. You cover claims you cause

If someone makes a claim against Renamery or its owner because of false information you gave us or a document you signed, you agree to cover that claim, including reasonable costs, to the extent the law allows.

11. Disputes and arbitration

Please read this section carefully. It means most disputes are decided by an arbitrator, not a judge or jury, and only one person at a time.

• Talk to us first. Email us and describe the problem. We both try to resolve it informally for 60 days before either side starts a case.
• Binding individual arbitration. If it is not resolved, it is decided by binding individual arbitration run by the American Arbitration Association (AAA) under the AAA's Consumer Arbitration Rules in effect at the time. Fees are paid as the AAA's consumer rules provide (the business pays most of them).
• Where. The hearing is by video or phone, or in person in the county where you live. You never have to travel to another state.
• Small claims court instead. Either side may instead bring an individual claim in small claims court, if the claim qualifies there.
• No class actions, no jury. You and we each bring claims only individually, not as a plaintiff or class member in any class, group or representative case. You and we both give up the right to a jury trial.
• If the class waiver fails. If a court decides the class-action waiver cannot be enforced for a particular claim, that claim goes to court, not to class arbitration.
• You can opt out. You can opt out of arbitration within 30 days of first agreeing to these terms by emailing support@renamery.com with your name and the words "opt out of arbitration". Opting out does not change anything else in these terms.
• Which law. The Federal Arbitration Act governs this section. Otherwise, the law of the state where you live applies.

12. Changes to these terms

If these terms change in a way that matters, the date at the top changes and we email you before the change applies to you. Changes never apply to a letter already sent.

13. Who we are and contact

Renamery is run by The Pocket App Company, Chicago, Illinois.

support@renamery.com